To receive any of the financial balances described above, Customer must notify Google Technical Support within thirty days of the Customer`s right to receive financial credit. Customer must also provide Google with log files showing downtime and the date and time in the states where they occurred. If the customer does not meet these requirements, he loses his right to receive a financial credit. In the event of a dispute regarding this SLA, Google will make a good faith decision based on its system logs, monitoring reports, configuration records, and other available information that Google will provide for Customer`s review at Customer`s request. Oracle provides service credits for the underlying compute resources consumed by customers making claims. Review the impact of the cloud SLA before signing. For example, 99.9% availability, a common provision, means nine hours of downtime per year. For some business-critical data, this may not be enough. You should also check how the terms are defined. Ease of management SLAs are defined at the service level and at the AD level. OCI has a target service availability level or target service availability of 99.5%.
It is important to understand that the availability of the target service does NOT guarantee 99.5% uptime. Depending on the specific service you`re using, Oracle simply offers service credits in the event of a breach of your SLA, as shown in the following table: Most public cloud storage services provide details about the service levels that users can expect on their websites, and these will likely be the same for all users. However, a company that sets up a service with a private cloud storage provider may be able to negotiate a more individual agreement. In this case, the Cloud SLA may include specifications for retention policies, number of copies stored, locations, etc. 2) Enter the following URL in a browser, and then sign in to My Oracle Support: support.oracle.com/ During the term of the Agreement in which Google has agreed to provide the Google Cloud Platform Customer (the “Agreement, where applicable”), the Covered Service will provide a monthly uptime percentage as follows (the “Service Level Objective” or “SLO”): There are many limitations for certain OFM services. In this report, we will discuss in detail the limitations of one service: the stand-alone database service. Fines that a supplier must pay if they do not comply with the guaranteed conditions are also included.